CTP Certification Program
Today, many companies have mandated that their employees and other
business partners must be CTP certified to work on specific voice
and data applications.
Therefore, a new set of skills is required to sell, install and support
convergence technologies. IT Professionals who sell, install, support,
and service the new communications server applications need new skills
to stay competitive. Convergence Technologies Professional (CTP) certification
was created to validate the industry-required skills necessary to fill
in-demand convergence job roles. The CTP certification exam validates
core knowledge of convergence industry standards and protocols, infrastructure,
signaling, basic telephony, Voice over IP (VoIP), topology convergence,
and the skills required to perform jobs related to these technologies.
The CTP credential is attained by passing a high-stakes, computer-based
proctored exam consisting of 65 questions.
The CTP certification assists those who want to remain current or advance
their career in the voice, data or convergence industries, including
channel partner sales professionals, technical representatives, advanced
technical engineers, and application sales engineers.
The Need For Convergence Certification >more
Who Should Receive Training? >more
Value of CTP Certification >more
Competencies You Will Achieve >more
The Need for Convergence Certification
The convergence of three technologies -- voice, video and data -- into
a single network is a major development in computer and communications
technology. Companies need complete solutions and there is a shortage
of personnel qualified to sell and support convergence products.
Manufacturers and their channel partners all need a way to educate
their employees and customers about convergence technologies. Industry-common
skills and applications of convergence technologies are vital to the
success of sales professionals and support technicians. They need to
know vendor-specific equipment and applications, as well as how these
applications work with other software and equipment available in the
marketplace. That is why vendor-neutral training and certification
such as CTP is an essential foundation for vendor-specific training.
Supporting the enterprise customer is one of the goals to achieving
success in the communications industry. An educated industry -- from
the manufacturer to the network service provider to the channel partner
-- furthers the goal. In an effort to help the industry attain the
goal, TIA offers several vendor-neutral convergence technologies credentialing
programs for all segments of the telecommunications industry to validate
the industry-common terms and skills needed to apply and implement
convergence solutions. CTP fills the industry's need to conserve valuable
training resources by offering industry-standards credentialing programs
to reduce redundant training.
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Who Should Receive Training?
The target audience for CTP certification is anyone interested in pursuing
or advancing an information or communications technology career. CTP
provides the skills and knowledge to prepare individuals for specific
job roles within the convergence technologies industry. CTP prepares
individuals for the following job roles:
| • |
Technical Sales and Technical Representatives, |
| • |
Enterprise IT professionals that support voice
and data applications, |
| • |
Implementation and Application Sales Professionals,
and |
| • |
Sales Engineers. |
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Value of CTP Certification
Obtaining an industry-recognized certification validates an individual's
competence in a set of skills or a job role. Certification enhances
an individual's career by demonstrating to employers and customers
one's readiness to perform required job skills.
CTP certification is a unique credential that helps to address the
current shortage of professionals skilled in convergence technologies,
by ensuring that individuals are proficient in the industry-established
skills necessary for meeting industry needs. Individuals can pursue
important new job opportunities and companies can differentiate themselves
to customers by using only certified personnel to sell, install and
support convergence technologies solutions.
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Competencies You Will Achieve:
| • |
Implementing products and services
in accordance with industry standards. |
| • |
Confirming compliance with current industry standards. |
| • |
Verifying interoperability. |
Individuals who complete the CTP exam and become CTP certified will
have demonstrated core competency in the following data networking,
telephony networking and convergence technology areas:
Industry standards and protocols
| • |
Implement products and services in
accordance with industry standards. |
| • |
Confirm compliance with current industry standards. |
| • |
Verify interoperability. |
Infrastructure
| • |
Implement products and services in
accordance with industry standards. |
| • |
Confirm compliance with current industry standards. |
| • |
Verify interoperability. |
IP Protocols
| • |
Recognize and interpret an IP
addressing plan. |
| • |
Explain the importance of IP routing and
routing protocols. |
| • |
Implement IP addressing plans. |
| • |
Verify IP configuration. |
Telephony Concepts and Fundamentals
| • |
Recognize the components of circuit-switched
networks |
| • |
Describe the components of digital-signal
hierarchy. |
| • |
Provision digital and analog signaling types. |
Voice-Over Convergence
| • |
Describe basic requirements for integrating
voice and data into a converged IP network. |
| • |
Identify the components of Quality of Service (QoS). |
| • |
Establish Voice-over IP (VoIP) requirements. |
Topology Convergence
| • |
Identify the challenges of integrating
circuit-switched and packet-switched networks. |
| • |
Identify the functions of gateways and gatekeepers. |
Troubleshooting
| • |
Implement basic troubleshooting
practices. |
| • |
Identify the appropriate tools to use in
a given situation. |
| • |
Determine when to escalate problematic situations. |
| • |
Build confidence between manufacturers and
end users. |
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